How fulfillment works
We route each order from an available fulfillment location based on the product, stock, destination and current carrier options. Some orders may ship from Japan.
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Available in Australia and the United Kingdom. Make Halloween sharing easy with more than 150 Japanese mini treats packed in one Sakura Box gift carton. This seasonal assortment brings together individually wrapped and mini-packed Japanese sweets and snacks for trick-or-treat...
Available in Australia and the United Kingdom.
Make Halloween sharing easy with more than 150 Japanese mini treats packed in one Sakura Box gift carton. This seasonal assortment brings together individually wrapped and mini-packed Japanese sweets and snacks for trick-or-treat bowls, parties, offices and sharing at home.
Use the box as a treat bowl, divide the assortment between party bags, share it around the office or send it as a seasonal Japanese gift.
Ingredients and allergens vary by item. Please check every individual package received for current ingredient, allergen, nutritional and storage information before serving or consuming, especially for allergies or dietary requirements.
Checkout displays the current services, prices in AUD, and any available delivery estimates for the product and address entered.
We route each order from an available fulfillment location based on the product, stock, destination and current carrier options. Some orders may ship from Japan.
Handling and carrier transit are separate. Any estimate shown at checkout or in tracking is an estimate, and remote destinations, carrier delays and busy periods can take longer.
Some services cannot deliver to PO boxes. Use a complete street address when required so checkout can return the options available for that destination.
Duties, taxes or import charges may apply to cross-border orders. Treatment depends on the destination and order. Applicable charges may be shown at checkout or communicated by the carrier or customs.
Need help before ordering? Email support@sakurabox.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@japan2oz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@japan2oz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.